Products : Support



Northwood Designs endeavors to produce software which is easy to understand and to use.  However, we know that there are times when even the best software may encounter problems and even the best user may have a question.

Please be sure to check the help system included with your software because --believe it or not-- we actually try very hard to create a useful help system!

If you can't find the answer to your question in the help system of your software, don't hesitate to contact us, we want happy customers.

How to get direct support


If you need direct support, you are welcome to phone us at: 315.287.2877.

If you want your questions answered quickly and accurately, we recommend that you send us email.  In the email you should include:

1) A sample file (zipped) that demonstrates your problem.
2) A GOOD description of your problem and detailed steps on reproducing the problem.
3) Your phone number (we might have a question for you!)

Send your file and question to: